You’re spot on-the new SentriLock lockboxes are a better piece of technology overall, but they also require the user to familiarize themselves with basic Bluetooth troubleshooting tactics to avoid embarrassment in front of clients like what you’ve experienced. Do you have any general troubleshooting advice you can give? Keep in mind I’m generally in front of clients when the lockbox won’t open! Darn that Murphy’s Law! Take the new SentriLock Bluetooth lockboxes-while I’m sure they’re a nice piece of technology, I’ve had a few issues getting mine to open. In doing so though, it puts stress on us REALTORS® to make sure we have the latest phone, computer, or tablet, and sometimes that gets confusing.

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